I emailed ideas@ringcentral.com last month and there has been no response. I set up the BeeTexting as a possible option only to find out that it is $30 for every customer service rep that you would like to be part of the group messaging. We are also not able to assign our call queue number to the SMS, only everyone else's extensions, which defeats the purpose of using this feature to have all of our customer service team in our call center to be able to respond to text messages received on the main company phone number
I emailed ideas@ringcentral.com last month and there has been no response. I set up the BeeTexting as a possible option only to find out that it is $30 for every customer service rep that you would like to be part of the group messaging. We are also not able to assign our call queue number to the SMS, only everyone else's extensions, which defeats the purpose of using this feature to have all of our customer service team in our call center to be able to respond to text messages received on the main company phone number