Skip to content
← RingCentral Ideas

Settings and activity

1 result found

  1. Shared SMS were multiple users can receive and send SMS on specific number

    806 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    167 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

    An error occurred while saving the comment
    Kelli commented  · 

    I emailed ideas@ringcentral.com last month and there has been no response. I set up the BeeTexting as a possible option only to find out that it is $30 for every customer service rep that you would like to be part of the group messaging. We are also not able to assign our call queue number to the SMS, only everyone else's extensions, which defeats the purpose of using this feature to have all of our customer service team in our call center to be able to respond to text messages received on the main company phone number