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  1. See call history of users we monitor via the RingCentral app

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Andrew supported this idea  · 
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    Andrew commented  · 

    This is a critical feature for our company. We will have to switch to another phone platform as we grow if this does not become available.

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    Andrew commented  · 

    A live view where agents can see and monitor each others calls in real time! This will prevent agents in a que from returning the same call multiple times.

    Within that same call log, the ability to see all history with a specific phone number or contact will also be helpful.