See call history of users we monitor via the RingCentral app
Have the ability to see call history of users being monitored in the RingCentral App instead of accessing call logs in admin portal.
JR
shared this idea
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Tom
commented
The ability to view the entire call log and have access to all contacts is absolutely essential to my law firm. I am not sure why this information is segregated between users.
There should be an admin function that allows the dissemination of the entire call history to all extensions in the organizations. Please implement this.
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Jonathan Benitez
commented
Hi team,sending this request on behalf of a customer. They would like to have the ability to check on other users' call log from the RingCentral app. Currently, this is possible when admins check on the admin portal or when managers of user groups would check on the call log of their members from the admin portal. They would just like the same option to be available from the RingCentral app.