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  1. Allow multiple supervisors to monitor a call simultaneously

    67 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Allie commented  · 

    We use call monitoring for our call center. We need this feature to be able to have the supervisor and the trainer, or the manager, all able to listen in on one call, or for more than one trainee to be able to shadow and listen in on live calls as they happen during the training process.

    Allie supported this idea  ·