This would help in the training process when more than one person is being trained.

This is essential to training in order to train multiple people at the same time and not one on one.

We use call monitoring for our call center. We need this feature to be able to have the supervisor and the trainer, or the manager, all able to listen in on one call, or for more than one trainee to be able to shadow and listen in on live calls as they happen during the training process.

MUST have for our company !

We use call monitoring for our contact center. Sometimes a Supervisor AND QC need to listen to a live call simultaneously. It is critical for our operation!

We use call monitoring when training in our call center. When I have a New Hire monitoring their trainer's calls, it currently blocks me from being able to monitor the call because it shows it is being monitored already.

A Supervisor should be able to monitor no matter what.

Also update your Virtual Assistant - it told me twice it was possible, see the attached screenshots.

this is highly used in training and we need mulitple people to be able to listen in for this purpose.

One manager will frequently ask a second manager to monitor a call for training and customer retention purposes

Upper Management Audits/ Training Purposes

Wings Financial needs this for e911 / Genesis Call Monitoring - the customer uses this today with another provider who can allow more than one person to monitor 911 calls.

Need to train group of 14 agents. Enable them to listen in to 1 expert on a call

Multiple user can monitor the same call