Allow multiple supervisors to monitor a call simultaneously
Customer wants to be able to have multiple supervisors monitor an active call via our call monitoring groups.
37
votes
Charles Dagis
shared this idea
-
Juan
commented
Upper Management Audits/ Training Purposes
-
Bill Gay
commented
Wings Financial needs this for e911 / Genesis Call Monitoring - the customer uses this today with another provider who can allow more than one person to monitor 911 calls.
-
Jerome
commented
Need to train group of 14 agents. Enable them to listen in to 1 expert on a call
-
johnpaolo
commented
Multiple user can monitor the same call