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Settings and activity

2 results found

  1. Performance report align with user call logs

    56 votes
    New  ·  7 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Nicholas commented  · 

    Could not agree more with all comments below, it is a pretty disappointing that we cannot trust the analytics reporting as it stands.

    Nicholas supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    566 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Nicholas supported this idea  ·