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  1. Performance report align with user call logs

    83 votes

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    New  ·  9 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Nicholas commented  · 

    Could not agree more with all comments below, it is a pretty disappointing that we cannot trust the analytics reporting as it stands.

    Nicholas supported this idea  · 

  2. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    646 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Nicholas supported this idea  ·