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  1. Agent Acceptance Rate in the Inbound Queue Overview report

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
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    Jeff shared this idea  · 

  2. Agent acceptance rate in Inbound Queue Overview report

    2 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Jeff shared this idea  · 

  3. Configure Avaya J179 for more than 3-way conference calling.

    19 votes

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    New  ·  10 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jeff commented  · 

    We need this feature to perform our works more efficiently. Multiple parties/calls are involved when providing care to patients who have languages barrier.

    Jeff supported this idea  ·