We rely heavily on text messaging as a primary mode of communication with our clients throughout the day. Clients frequently send us photos for consultations, we use text to follow up on patient care, and clients often reach out with important questions regarding their pets. For this system to function efficiently and safely, it is essential that our two front desk staff and multiple technicians have shared access to these text messages. This ensures continuity of care, minimizes response delays, and allows any team member to step in and support a case as needed. Given the direct impact this has on patient outcomes and client satisfaction, having a centralized, accessible messaging platform is not just convenient but it’s critical to providing high-quality veterinary care.
Amy
supported this idea
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We rely heavily on text messaging as a primary mode of communication with our clients throughout the day. Clients frequently send us photos for consultations, we use text to follow up on patient care, and clients often reach out with important questions regarding their pets. For this system to function efficiently and safely, it is essential that our two front desk staff and multiple technicians have shared access to these text messages. This ensures continuity of care, minimizes response delays, and allows any team member to step in and support a case as needed. Given the direct impact this has on patient outcomes and client satisfaction, having a centralized, accessible messaging platform is not just convenient but it’s critical to providing high-quality veterinary care.