Text message queue
Im wondering how I can create a group that receives text messages from our main phone number xxx-xxx-xxxx. Is like this group to be able to see the messages and reply back to the messages. For example if one of our sub contractors sends a picture in to the main number of a job completion the group sees it and can reply to it
Nick
shared this idea
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Amy
commented
We rely heavily on text messaging as a primary mode of communication with our clients throughout the day. Clients frequently send us photos for consultations, we use text to follow up on patient care, and clients often reach out with important questions regarding their pets. For this system to function efficiently and safely, it is essential that our two front desk staff and multiple technicians have shared access to these text messages. This ensures continuity of care, minimizes response delays, and allows any team member to step in and support a case as needed. Given the direct impact this has on patient outcomes and client satisfaction, having a centralized, accessible messaging platform is not just convenient but it’s critical to providing high-quality veterinary care.