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1. Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.

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   Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   MANAGER commented  ·  May 25, 2025  ·  Edit…  ·  Delete…

   CX needs a call announcement, specially for high call volume customers.

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   MANAGER supported this idea  ·  May 25, 2025