Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time.
Add to the call queue an announcement to tell callers what number they are in line and the estimated wait time. Something along the lines of "You are currently caller X in the queue and your estimated wait time is X minutes." Base this information off of current queue activity and average wait time before answer.
18
votes
Mark Daniel Encina
shared this idea
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Main main Jordan
commented
cx needs a feature for our call queue to announce how many calls are ahead of the caller and how long is the wait time.