Settings and activity

47 results found

1. Have search option of dial group added to Ring Sense

   40 votes

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   New  ·  2 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

2. Manually assign call back request to agents

   12 votes

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

3. Ability to filter the number added in route properties for all workflows

   10 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

4. Chat Popout Window

   13 votes

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   Under Review  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

5. Function to Disable Extensions

   31 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

6. Cost Centers built in RCX

   41 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

7. Transferring calls to RingEX Extensions via corporate directory

   57 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

8. INTERCEPT

   39 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

9. RingCX needs to display inbound callerID for calls coming into our Voice Queues.

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   24 votes

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   New  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

10. Ability to limit SMS channel selection when creating an outbound SMS message

    28 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

11. Real-Time Call Recording Availability for Compliance

    13 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

12. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

    17 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

13. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    15 votes

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    New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

14. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    43 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

15. Add Opt-In Surveys at Call Start, Auto-Prompted at Call End

    20 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

16. call offers for the longest wait time

    208 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

17. Dashboard for agents and supervisors in RingCX

    68 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

18. Feature Request: Granular Call Monitoring Permissions for Agent Role

    23 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

19. transfer

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    65 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

20. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    107 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025