Settings and activity

63 results found

1. RingCX - Option not to count outbound queue calls within inbound reporting stats

   31 votes

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   Implemented  ·  4 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

2. Ability to Set Skill Weight/Proficiency

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   17 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

3. RingCX Agent voicemail greeting

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   7 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

4. RingCX Audio Settings

   5 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

5. Ability to Move or Reposition Admin Users in RingCX Admin

   15 votes

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   New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

6. User greeting in RingCX Agent.

   33 votes

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   Future Consideration  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

7. Ability to see Logged out agents in RingCX Real time Dashboard

   18 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

8. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   32 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

9. Recordings Delivery Audio Format

   13 votes

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   New  ·  1 comment  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

10. Cancelling a requeued call

    46 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

11. Feature Request: Add Reporting for Abandoned Chats in RingCX

    8 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

12. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    92 votes

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    Future Consideration  ·  13 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

13. Feature Request: Ability for Administrators to Hang Up All Calls in Queue

    10 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

14. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    26 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

15. All Messages Conversation Search Enhancement

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    23 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

16. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    37 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

17. Preserve Caller ID When Transferring from RingCX to RingEX

    49 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

18. RingCX Digital Message Notification Improvements

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    49 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

19. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    23 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

20. Have search option of dial group added to Ring Sense

    40 votes

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    New  ·  2 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025