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How can we improve RingCX?

RingCX: Realtime & historical analytics

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Ability to see Logged out agents in RingCX Real time Dashboard

Ability to see Logged out agents in RingCX Real time Dashboard

Currently in the Real Time Agent Widget, it only shows logged in agents. It would also help if it would show agents who are logged out

15 votes

Herbert shared this idea · Jul 28, 2025 · Report… · Admin →

Future Consideration · Jul 29, 2025

Show previous admin responses (1)

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Lariane commented · February 27, 2026 5:29 AM · Report

Fully support this and have upvoted.

Being able to see logged out agents in the real-time dashboard , and crucially, how long they have been offline, is key for effective agent coaching, training conversations and KPI accuracy. It helps differentiate between expected downtime, adherence issues and potential system challenges, and gives Supervisors better visibility to support performance management proactively.

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