Settings and activity

61 results found

1. Ability to see the weighted mean on Real Time Dashboards

   15 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 22, 2026

2. RCX | Blinking Alert when a call is waiting in queue

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

3. Display User Extension Number When Transferring From RingCX To RingEX

   22 votes

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

4. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

   21 votes

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   Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

5. Easier Contact Centre Management Solution

   14 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

6. Add priorities (ranks) to digital queues by agent similar to call queues

   7 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

7. Enhance Agent States

   66 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

8. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   112 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

9. Post call status to remain the same as the pre-call status for the agents/supervisors

   9 votes

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   Planned  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

10. API

    1 vote

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Edit…  ·  Delete…  ·  Admin →
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    Andre shared this idea  ·  Mar 20, 2026

11. API Support for Retrieving Agent Availability and Offhook State Without Event Subscriptions

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

12. RingCX API should expose agent statuses (availability and offhook state)

    3 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

13. Wrap Time / After Contact Work

    139 votes

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    Future Consideration  ·  14 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre commented  ·  Mar 20, 2026  ·  Edit…  ·  Delete…

    Everyone has commented on exactly why this is needed. For as long as RC has been in business this seems like something that should have been already thought of and put in place.

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    Andre supported this idea  ·  Mar 20, 2026

14. Feature Request: Granular Call Monitoring Permissions for Agent Role

    24 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

15. Dispositions

    12 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

16. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    123 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

17. base state

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

18. RingCX - Option not to count outbound queue calls within inbound reporting stats

    30 votes

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    Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

19. Ability to Set Skill Weight/Proficiency

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    17 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

20. RingCX Agent voicemail greeting

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    6 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025