Settings and activity

47 results found

1. base state

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

2. RingCX - Option not to count outbound queue calls within inbound reporting stats

   30 votes

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   Implemented  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

3. Ability to Set Skill Weight/Proficiency

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   17 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

4. RingCX Agent voicemail greeting

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   6 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

5. RingCX Audio Settings

   5 votes

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   New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

6. Ability to Move or Reposition Admin Users in RingCX Admin

   11 votes

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   New  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

7. User greeting in RingCX Agent.

   33 votes

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   Future Consideration  ·  10 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

8. Ability to see Logged out agents in RingCX Real time Dashboard

   15 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

9. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   31 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Dec 4, 2025

10. Recordings Delivery Audio Format

    11 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

11. Cancelling a requeued call

    42 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

12. Feature Request: Add Reporting for Abandoned Chats in RingCX

    6 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

13. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    85 votes

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    Future Consideration  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

14. Feature Request: Ability for Administrators to Hang Up All Calls in Queue

    9 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

15. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    25 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

16. All Messages Conversation Search Enhancement

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    21 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

17. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    36 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

18. Preserve Caller ID When Transferring from RingCX to RingEX

    23 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

19. RingCX Digital Message Notification Improvements

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    44 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025

20. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    22 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025