Settings and activity

63 results found

1. Last Agent Routing with Outbound Dialer

   37 votes

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   New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Apr 10, 2026

2. Align RingCX Agent 'Stats' Tab with Real-Time Analytics: Split 'Presented' into Inbound & Outbound

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   25 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Apr 10, 2026

3. Feature Request: RingCX | API for Microsoft Company Directory Integration

   7 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Apr 6, 2026

4. Ability to see the weighted mean on Real Time Dashboards

   15 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 22, 2026

5. RCX | Blinking Alert when a call is waiting in queue

   2 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

6. Display User Extension Number When Transferring From RingCX To RingEX

   27 votes

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

7. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

   21 votes

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   Implemented  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

8. Easier Contact Centre Management Solution

   16 votes

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   Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

9. Add priorities (ranks) to digital queues by agent similar to call queues

   7 votes

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   Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Andre supported this idea  ·  Mar 20, 2026

10. Enhance Agent States

    67 votes

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    Implemented  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

11. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    114 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

12. Post call status to remain the same as the pre-call status for the agents/supervisors

    12 votes

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    Implemented  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

13. API

    1 vote

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Edit…  ·  Delete…  ·  Admin →
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    Andre shared this idea  ·  Mar 20, 2026

14. API Support for Retrieving Agent Availability and Offhook State Without Event Subscriptions

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

15. RingCX API should expose agent statuses (availability and offhook state)

    3 votes

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    New  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

16. Wrap Time / After Contact Work

    155 votes

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    Future Consideration  ·  19 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre commented  ·  Mar 20, 2026  ·  Edit…  ·  Delete…

    Everyone has commented on exactly why this is needed. For as long as RC has been in business this seems like something that should have been already thought of and put in place.

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    Andre supported this idea  ·  Mar 20, 2026

17. Feature Request: Granular Call Monitoring Permissions for Agent Role

    25 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

18. Dispositions

    14 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

19. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    127 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Mar 20, 2026

20. base state

    11 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andre supported this idea  ·  Dec 4, 2025