Feature Request: Ability for Administrators to Hang Up All Calls in Queue

Title:
Administrative Control to Terminate All Calls Currently Waiting in Queue

Summary:
Request a system-level administrative capability within RingCX that allows a supervisor or administrator to immediately disconnect all callers currently waiting in a specific queue (or multiple queues), without requiring per-call actions or custom API scripting.

Problem Statement:
Today, RingCX does not provide a native feature to mass-terminate queued calls. Administrators cannot cancel waiting calls, clear the queue during outages, shift operational modes quickly, or reset queues after misconfiguration. Existing call controls allow actions only on active agent-connected calls; queued calls cannot be bulk-disconnected. This creates operational risk and service delays during emergencies, maintenance windows, or unexpected staffing issues.

Business Impact:

Inability to quickly clear a queue can result in poor customer experience when calls remain waiting with no available agents.

During system failures, routing changes, or cutover events, administrators cannot reliably reset queues.

Workarounds require API scripting, which adds complexity, support overhead, and security considerations.

Supervisors lack real-time operational control needed for call-center management best practices.

Requested Capability:
Add a secure, role-based administrative function that enables:

One-click “Hang Up All Calls in Queue” for a selected queue.

Option to apply to all queues in the tenant.

Audit logging of who initiated the action and when.

Optional confirmation prompt to prevent accidental execution.

Justification:
This feature aligns with standard call-center administration requirements for emergency response, system maintenance, and operational efficiency. It restores supervisory control while preserving customer experience, and reduces reliance on unsupported workarounds.