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  1. disable RingCX dialpad when using RC Softphone

    8 votes

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    New  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    John commented  · 

    This would be a huge usability improvement for our agents. I can't begin to explain how many times we've had to remind agents to use the softphone for this instead of the dialpad in RingCX.

    John supported this idea  · 

  2. Freedom to download old versions of RC App VDI Universal Service

    2 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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    John commented  · 

    Because your documentation states that the Universal Service must match the plugin version, it is important that older releases be available in order to provide a match with plugins offered by various thin client vendors, such as 10ZiG, Stratodesk, etc.

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