28 results found
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Support for Multiple Browser Sessions in CXOne
Currently, agents are being logged out of the CXOne system when multiple browsers are open with CXOne running in each. We would like to request the ability to configure a setting that allows agents to remain logged in across multiple browser instances without being automatically logged out, improving flexibility and user experience.
3 votes -
ability to automatically record calls without tapping record button anymore.
Please implement an option to automatically record calls without the need to manually tap the record button in the RingCentral application. This feature would enhance user convenience and ensure that important conversations are captured effortlessly.
3 votes -
Bulk MS teams Disconnect or Reconnect
Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.
6 votes -
enable sso on desktop phones
Enable SSO to desktop phones to add more security
2 votes -
IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL
I am requesting to set up additional key presses that would enable my customer to receive a text message or email containing a link. For example, for booking an appointment or to send our online platform.
3 votes -
Call Queue, wait setting feature, that every call unanswered call from longest idle will be transfered to specific ext.
customer wants to have a feature that in Call queue, in longest idle set up. If the longest idle extension did not answer the phone call, the call will be routed to a specific extension. However the 2nd idle extension will not ring and will be available to take the other call. Same goes with the other extension if they did not answer phone call will be directed to specific extension
3 votes -
Fax Feature on RingCentral for Chrome Extension
Seeking to have the fax capability included in RingCentral for Chrome extension
3 votes -
Ability to access MS Teams and MS Dymanics 365 using Safari browser
On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.
3 votes -
Task complete for all team members
I would like to be able to create a task on a team group and assign it to all members of the team but have it be available to be marked as complete for all team members when one person checks it
1 vote -
Login in the RC phone using email
Login in the RC phone using email
2 votes -
Automatic Transcription for all calls
For people who have audio issues having the ability to review the call makes it easier for all of the Administrators to copy and paste the transcription and for people with auditory issues like hear or processing this could be a huge benefit for them. The current transcription will not record the entire call or evening download the entire call.
1 vote -
View call transcripts
Ability to view the call transcripts of other users as as super admin
4 votes -
Have the parks and extensions listed on the same page in the HUD
Include the parks and extensions on the same page in the HUD on the RC phone app on desktop
1 vote -
Ability to enable MFA in BULK
It would be beneficial for the account super administrator to have the capability to enable multi-factor authentication (MFA) for user extensions in bulk or to select multiple users simultaneously for MFA enablement.
2 votes -
Ability to enable MFA for non-SSO accounts
Ability to enable MFA for non-SSO accounts
3 votes -
Convert RC Toll-free number to a QR code
Have an option to be able to convert or link RC phone numbers to a QR code.
2 votes -
2 votes
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Account Federation: Access
Super admin shoud be able to add a member to a User group without switching/logging on a different user
1 vote -
Forward all calls to an international number in Call Queue
Ability to assign an international number on a call queue to be answered by a user from another country.
2 votes -
remove app settings from ringcentral app
Want to have an option to remove links on the ringcentral app like Webinar
2 votes
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