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  1. Longest Idle Call Queue Fix

    55 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Eric commented  · 

    The proposal is vague, re: "taking a Queue" call. To clarify, the fix should be that the Idle Time is reset when:
    - user receives a call, whether the call is to their DID or the call comes in via the Call Group queue; or
    - user makes a call.

    Agreed, action on the DND feature should have no impact.

    I do wish the system knew when a rep is on a personal call, either incoming or outgoing, so the system would consider them idle ...but I can't imagine how the system would know.

    Eric supported this idea  ·