Settings and activity

10 results found

1. 30 and 60 Minute Lunch States

   9 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Katherine shared this idea  ·  May 29, 2025

2. Transferring calls to RingEX Extensions via corporate directory

   52 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  May 12, 2025

3. Sync RingCentral Desktop Application With RingCX

   263 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  May 12, 2025

4. WFM for Ring CX

   1 vote

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   0 comments  ·  RingCX » AI WFM  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminAlexey (VP, Product Management - Applications, RingCentral) responded

   Please contact your account manager as AI WFM is now available as an add-on for RingCX product

   Katherine shared this idea  ·  May 12, 2025

5. Enhance Agent States

   62 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Apr 17, 2025

6. Ability to Share a Ring CX Live Dashboard to Remote Team

   5 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine shared this idea  ·  Mar 26, 2025

7. Internal chat for supervisors and agents

   39 votes

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   0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Planned  ·  Michelle responded

   This will be addressed as a part of the Single Pane of Glass initiative.

   Katherine supported this idea  ·  Mar 21, 2025

8. Ability to cancel or extend after call wrap

   66 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 21, 2025

9. Dashboard for agents in RingCX | Agent platform.

   52 votes

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   Under Review  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Mar 21, 2025

10. View Ring CX Realtime dashboards in minutes and seconds.

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    90 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Mar 21, 2025