← RingCentral Ideas

Settings and activity

9 results found

  1. Transferring calls to RingEX Extensions via corporate directory

    27 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  2. Sync RingCentral Desktop Application With RingCX

    197 votes
    Under Review  ·  15 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  3. WFM for Ring CX

    1 vote
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine shared this idea  · 

  4. Enhance Agent States

    49 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  5. Ability to Share a Ring CX Live Dashboard to Remote Team

    2 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine shared this idea  · 

  6. Internal chat for supervisors and agents

    37 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Planned  ·  Michelle responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Katherine supported this idea  · 

  7. Ability to cancel or extend after call wrap

    49 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  8. Dashboard for agents in RingCX | Agent platform.

    20 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  9. View Ring CX Realtime dashboards in minutes and seconds.

    61 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine supported this idea  ·