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← RingCentral Ideas

Settings and activity

10 results found

  1. 30 and 60 Minute Lunch States

    9 votes

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    Under Review  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    Katherine shared this idea  · 

  2. Transferring calls to RingEX Extensions via corporate directory

    52 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Katherine supported this idea  · 

  3. Sync RingCentral Desktop Application With RingCX

    279 votes

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    Planned  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Katherine supported this idea  · 

  4. WFM for Ring CX

    1 vote

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    0 comments  ·  RingCX » AI WFM  ·  Admin →
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    Katherine shared this idea  · 

  5. Enhance Agent States

    62 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Katherine supported this idea  · 

  6. Ability to Share a Ring CX Live Dashboard to Remote Team

    5 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Katherine shared this idea  · 

  7. Internal chat for supervisors and agents

    39 votes

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    0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

    Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.


    https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/


    Katherine supported this idea  · 

  8. Wrap Time / After Contact Work

    128 votes

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    Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Katherine supported this idea  · 

  9. Dashboard for agents and supervisors in RingCX

    63 votes

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    Under Review  ·  10 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Katherine supported this idea  · 

  10. View Ring CX Realtime dashboards in minutes and seconds.

    91 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Katherine supported this idea  ·