Settings and activity

61 results found

1. Enhance Agent States

   63 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

2. Add Option to Generate Reports for Calls Answered Within Custom Time Intervals (e.g., 36 Seconds)

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

3. Retrieve calls count from RingCX with specific time range

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

4. RingCX Analytics: "Today" button in filtering time in historical reports.

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

5. RingCX Analytics: Report to Track Supervisor Updates to User Availability States

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

6. Agent acceptance rate in Inbound Queue Overview report

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

7. Total Calls Received that excludes Requeues, Transfers, RNA (Ring No Answer) and Subsequent queue activity.

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

8. Agent dashboards

   5 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris supported this idea  ·  Sep 16, 2025

9. RingCX historical real-time report discrepancy alignment

   7 votes

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Chris commented  ·  Sep 16, 2025  ·  Edit…  ·  Delete…

   Can someone elaborate on why there are system differences that make Real Time and Historical reports not match? I can't trust any of the historical reports at this point. None of the math works out. Simple call center numbers ... Presented, Answered, Abandons, Deflected. The Real Time report isn't buildable in Historical reports?!?!

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   Chris supported this idea  ·  Sep 16, 2025

10. RingCX Report showing Agent Rank in Certain queues

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

11. RCX RT Dashboard to Show Individual Caller Hold/Wait Time

    9 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

12. View RingCX Dashboards in Softphone-Client

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

13. Omnidirectional Allow RingCentral App Channels

    15 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

14. Ability to see Logged out agents in RingCX Real time Dashboard

    15 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

15. RCX - Realtime Dashboard Access

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

16. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    25 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

17. call offers for the longest wait time

    205 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025

18. requeue

    7 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Sep 16, 2025

19. Add ability to create Requeue Shortcuts in centralized place and assign as needed

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    Under Review  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Chris supported this idea  ·  Sep 16, 2025
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    Chris commented  ·  Sep 16, 2025  ·  Edit…  ·  Delete…

    It seems this problem would be completely resolved if there was a simple setting in the system to allow agents to requeue to ALL queues and search for ALL queues. Why is there a limitation on queues they are assigned to when "cross queue requeue" is enabled?

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20. FIX YOUR BULK EDIT.

    2 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Chris shared this idea  ·  Aug 27, 2025