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Settings and activity

89 results found

  1. Omnidirectional Allow RingCentral App Channels

    17 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Chris supported this idea  · 

  2. Ability to see Logged out agents in RingCX Real time Dashboard

    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Chris supported this idea  · 

  3. RCX - Realtime Dashboard Access

    12 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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  4. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

    25 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Chris supported this idea  · 

  5. call offers for the longest wait time

    232 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Chris supported this idea  · 

  6. requeue

    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Chris shared this idea  · 

  7. Add ability to create Requeue Shortcuts in centralized place and assign as needed

    19 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Admin →
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    Chris supported this idea  · 
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    Chris commented  · 

    It seems this problem would be completely resolved if there was a simple setting in the system to allow agents to requeue to ALL queues and search for ALL queues. Why is there a limitation on queues they are assigned to when "cross queue requeue" is enabled?

  8. FIX YOUR BULK EDIT.

    2 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Admin →
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  9. RingCX voice recording

    16 votes

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    Needs More Information  ·  5 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Chris commented  · 

    Why are recordings buried? Put them as an easy to use navigational item on the left with the other icons.

    Chris supported this idea  · 
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