Settings and activity

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1. Ability To Remove the option for the users to turn on or off their accept queue calls and turn their DND status on

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   New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Caroline commented  ·  Jan 21, 2026  ·  Edit…  ·  Delete…

   We should not have a Call Center Call Queue settings where agents have more control to make settings adjusments.

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   Caroline supported this idea  ·  Jan 21, 2026