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Phone & Messaging: Call Queues

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Ability To Remove the option for the users to turn on or off their accept queue calls and turn their DND status on

Ability To Remove the option for the users to turn on or off their accept queue calls and turn their DND status on

2 votes

Nurse Practitioner shared this idea · Jan 21, 2026 · Report… · Admin →

New · Jan 21, 2026

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Caroline commented · January 21, 2026 6:15 AM · Report

We should not have a Call Center Call Queue settings where agents have more control to make settings adjusments.

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