Several staff in our office are required to help walk in customers in addition to their phone call duties. Having to maximize the app, click on on your profile and change the status is exceedingly onerous. In an office where we pride ourselves on not simply looking at the customer but getting up to help the customer, this process makes excellent customer service, a very difficult thing to achieve.
Ken
supported this idea
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Several staff in our office are required to help walk in customers in addition to their phone call duties. Having to maximize the app, click on on your profile and change the status is exceedingly onerous. In an office where we pride ourselves on not simply looking at the customer but getting up to help the customer, this process makes excellent customer service, a very difficult thing to achieve.