Shortcut for 'Do Not Disturb'
Ring have short cuts so you can use your keyboard do actions but could they create a short cut to put you on ‘Do Not Disturb’. So instead of having to click on the circle > available > Do not disturb. It could be CTRL | D for do not disturb then CRTL | A. Less clicks are always better
Carren Booth
shared this idea
-
Bailey
commented
I second this! I am constantly switching DND off and on. I use the computer's built-in mic and speakers for phone calls, and it's very distracting when an incoming call rings on my side mid-conversation. The client can hear the ringing and I have to pause while speaking to hit "ignore." I would love a way to answer the phone and have a shortcut to switch on DND without clicking the portrait. It would greatly streamline my ability to help customers on the phone.
-
Ken
commented
Several staff in our office are required to help walk in customers in addition to their phone call duties. Having to maximize the app, click on on your profile and change the status is exceedingly onerous. In an office where we pride ourselves on not simply looking at the customer but getting up to help the customer, this process makes excellent customer service, a very difficult thing to achieve.