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9 results found

  1. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

    56 votes

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    6 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Karen supported this idea  · 

  2. Ringcx voicemail Email notification includes transcript of the voicemail

    32 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Karen supported this idea  · 

  3. Real-Time Queue Status Visibility for Agents

    75 votes

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    New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Karen supported this idea  · 

  4. Real Time Dashboard Updates

    30 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Admin →
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    Karen supported this idea  · 

  5. RingCX and RingEX ring group searches

    5 votes

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    New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Karen commented  · 

    Having the employee experience mirror CX and EX when searching for phone numbers, should be the same. With the limited amount of results showing in CX, it will lead the employee to think the number they are looking for is not listed. Having the full list appear when searching, instead of just 10 numbers, will provide confidence to the employee they have complete information.

    Karen supported this idea  · 

  6. call offers for the longest wait time

    193 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Karen commented  · 

    Standard practice is the agent who has been available the longest amount of time would get the next call in line. It makes sense, it is expected and keeps things fair in a call center.

    Karen supported this idea  · 

  7. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    37 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Karen supported this idea  · 

  8. transfer

    56 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Karen supported this idea  · 

  9. View Ring CX Realtime dashboards in minutes and seconds.

    86 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Karen supported this idea  ·