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  1. Allow multiple users to respond to the main number texts

    145 votes

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    Planned  ·  17 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Debbie commented  · 

    Vonage has this as well, it's called "Business Inbox". It worked great...unfortunately, for us, their phones did not.

    Debbie supported this idea  · 

  2. Text from the same main user number

    382 votes

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    66 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
    Debbie supported this idea  · 

  3. Shared SMS were multiple users can receive and send SMS on specific number

    797 votes

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    164 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Good news everyone! Our Product team is working on a new Shared SMS product that will be available to RingEX customers for private beta testing in September and are ready to begin waitlisting customers who are interested today!


    To join the waitlist and learn more about this private beta program, please email us at ideas@ringcentral.com and let us know you are interested in our Shared SMS beta. Our Product team will follow up shortly after.


    Thank you! 

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    Debbie commented  · 

    They should use the Vonage "Business Inbox" as a model. It worked great for us when we had Vonage. I hope they get this up and running soon. Even putting the extra cost aside, having to use BeeTexting as a stand-alone SMS product is annoying, it would be so much easier for our busy veterinary office to only have ONE phone/texting app to attend to.

    Debbie supported this idea  ·