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1. Position in Queue, Estimated wait time, and Call queue caller call back feature

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   40 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

   Joel supported this idea  ·  May 1, 2026
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   Joel commented  ·  May 1, 2026  ·  Edit…  ·  Delete…

   We are currently using a call queue in RingEX with the call queue booster options enabled, including announcing the caller’s estimated wait time and offering a callback request.

   However, we’ve observed that after the callback option is presented, there is a noticeable silent pause of approximately 5 seconds before the call enters the queue and the hold music begins. This delay appears to be contributing to some callers abandoning the call.

   We wanted an ability to remove this 5 second delay.

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