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8 votes
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Lariane
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3 votes
Release 25.4.2 (December)
RingCX for Salesforce - Persistent Login Across Browser Refreshes:
Agents using the integrated softphone will now remain logged into the adapter even after refreshing a browser page. This eliminates a major point of friction, prevents workflow interruptions, and provides a more stable and reliable user experience, especially for agents working in complex Salesforce environments.
An error occurred while saving the comment Lariane
commented
Hi Paula, Happy Friday!
Could you please confirm whether persistent login across browser refresh is also planned for RingCentral Phone in Salesforce, or if this enhancement will remain limited to the RingCX softphone?
Thank you.Lariane
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8 votesLariane
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34 votesLariane
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53 votesLariane
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8 votesLariane
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4 votesLariane
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6 votesLariane
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20 votes
An error occurred while saving the comment Lariane
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This would be fantastic and is exactly the kind of improvement we’d love to Beta. Integrating Salesforce directly into the desktop app could solve many of the issues and concerns we currently face, especially around call reliability and access to customer data.
Lariane
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8 votes
An error occurred while saving the comment Lariane
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We fully support this request. Integrating RingCX for Salesforce into the RingCentral desktop app would be a key improvement, allowing agents to access Salesforce data, AI call summaries, and transcriptions directly within the desktop app. The current integration leaves gaps, requiring extra steps, so this would streamline workflows, improve accuracy, and enhance the overall customer experience.
Lariane
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8 votesLariane
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10 votesLariane
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6 votesLariane
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3 votesLariane
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This would be a great enhancement. It would also be key for the auto log-off to register as its own distinct agent state (e.g. “Auto Logged Off” or similar), rather than simply switching to Offline.
Having it as a reportable state would allow us to track inactivity trends properly within reporting and KPIs, differentiate it from intentional log-outs, and support more accurate performance and adherence analysis.