Settings and activity

172 results found

1. When logging out of RCX or refreshing: digital tasks are immediately sent back to the queue.

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   Needs More Information  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

2. Enhanced Agent Dashboards for Queue Visibility and Custom Statuses

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane shared this idea  ·  Nov 19, 2025

3. live agent state visibility for other agents in same queue

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

4. RingCX Voice Queue Priority and Agent Rank

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

5. Feature Enhancement Request: User State + Queue Visibility and Call Pickup Dashboard

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

6. Feature Request: Granular Call Monitoring Permissions for Agent Role

   22 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

7. Integrate ChatGPT with Ringcentral

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

8. AI Notes for Multiple Picked Up Calls, Parked Calls, and Conference Calls Significance: To be able to notate calls on AI for these features:

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

9. AI Analytics - Transferred Calls

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 19, 2025

10. Advanced Analytics in RingSense

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 19, 2025

11. automatic bi-directional real-time voice translation

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    New  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Edit…  ·  Delete…  ·  Admin →
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    Lariane commented  ·  Nov 19, 2025  ·  Edit…  ·  Delete…

    Posted to the RingCX community too : https://community.ringcentral.com/ringcx-community-hub-26/roadmap-for-automatic-bi-directional-call-translations-11393

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    Lariane shared this idea  ·  Nov 19, 2025

12. Feature to turn off auto answer when connected to Bluetooth

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

13. Do not change agent status to Available once the call is over, when agent was initially unavailable.

    31 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

14. Add the existing (warm) "Transfer" call control functionality to the "Requeue" feature. "

    20 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

15. Manually assign call back request to agents

    12 votes

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    New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

16. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    43 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

17. hashtag # in RCX (IVRs and queue events)

    43 votes

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    New  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

18. call offers for the longest wait time

    205 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

19. Function to Disable Extensions

    31 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025

20. calls whatsapp using Cloud API

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    23 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 10, 2025