Settings and activity

123 results found

1. RingCX Realtime dashboard "Presented" call counts doesn't adds up with "Answered" + "Abandoned"

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

2. RingCX - Ability to see customers who left a callbacks in queue

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

3. Allow users to speak their name into every callback

   7 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

4. Option to modify the Caller ID number used for Inbound ACD Queue Callback Answered in RingCX

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

5. Callback feature: add the ability for caller to record their name/message for support call back feature

   16 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

6. Ability to upload multiple audio files, or add a feature that informs the caller of the number they should expect the callback from.

   5 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

7. Develop time zone restrictor API for system generated callbacks

   4 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

8. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   Needs More Information  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

9. Web callback widget management from RingCX

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

10. Inbound Queue Callback - option to record caller's name

    12 votes

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    Under Review  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

11. RingCX Callback Option uses Disposition Notes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

12. RingCX - More Detail on ACD Callback Unaccepted Metric

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

13. Custom callback prompts

    11 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

14. Reduce Callback Confirmation Pause Time

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

15. Callback Queue Languages

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    Future Consideration  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

16. Same Number Callback Request Changes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

17. Real Time Inbound dashboard widget - Need to include Callback request count

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

18. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

19. RingCX_Improvement for Country ANI / Country Geolocation ANI Metric

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025

20. Add Queue Time In Interaction Time if the Call Became Abandoned

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Nov 6, 2025