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Salesforce for RingCX - allow login sessions to be kept active even when browser refresh so agents do not log out.

Allow login sessions to be kept active even when browser refresh so agents do not log out.

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Jennie shared this idea  ·   ·  Report…  ·  Admin →
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Implemented  ·  AdminPaula (Group Product Manager, RingCentral) responded  · 

Release 25.4.2 (December)

RingCX for Salesforce - Persistent Login Across Browser Refreshes:

Agents using the integrated softphone will now remain logged into the adapter even after refreshing a browser page. This eliminates a major point of friction, prevents workflow interruptions, and provides a more stable and reliable user experience, especially for agents working in complex Salesforce environments.

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  • Lariane commented  ·   ·  Report

    Hi Paula, Happy Friday!
    Could you please confirm whether persistent login across browser refresh is also planned for RingCentral Phone in Salesforce, or if this enhancement will remain limited to the RingCX softphone?
    Thank you.