Hello,
We have been informed that one of our phone numbers is currently being labeled as “Spam Risk” on caller ID. This is a serious and urgent issue, as it is directly impacting our ability to provide customer service and connect with both prospects and existing clients.
Additionally, we operate two offices in different cities and need each location to display its respective local phone number. Customers are far less likely to answer calls from out-of-town numbers—and even less likely when those calls are flagged as spam.
We were advised that this is not currently something RingCentral can accommodate. However, given that this spam labeling issue has reportedly persisted for several years, it is critical that it be addressed. We were also encouraged to vote on this topic to raise visibility with your development team.
This situation is causing immediate disruption to our operations, resulting in missed connections, reduced customer engagement, and potential revenue loss. We urgently request a resolution or a viable workaround as soon as possible.
Kris
supported this idea
·
Hello,
We have been informed that one of our phone numbers is currently being labeled as “Spam Risk” on caller ID. This is a serious and urgent issue, as it is directly impacting our ability to provide customer service and connect with both prospects and existing clients.
Additionally, we operate two offices in different cities and need each location to display its respective local phone number. Customers are far less likely to answer calls from out-of-town numbers—and even less likely when those calls are flagged as spam.
We were advised that this is not currently something RingCentral can accommodate. However, given that this spam labeling issue has reportedly persisted for several years, it is critical that it be addressed. We were also encouraged to vote on this topic to raise visibility with your development team.
This situation is causing immediate disruption to our operations, resulting in missed connections, reduced customer engagement, and potential revenue loss. We urgently request a resolution or a viable workaround as soon as possible.