Some of our callers have reported that our business number is appearing as “Spam” or “Spam Risk” on their caller ID, even though we are a legitimate business and have not changed our outbound calling practices. This issue is affecting call answer rates and causing confusion for clients. We are requesting assistance to review our number reputation, verify whether our outbound caller ID has been incorrectly flagged by carriers, and advise on steps to correct the spam labeling.

Hello,
We have been informed that one of our phone numbers is currently being labeled as “Spam Risk” on caller ID. This is a serious and urgent issue, as it is directly impacting our ability to provide customer service and connect with both prospects and existing clients.

Additionally, we operate two offices in different cities and need each location to display its respective local phone number. Customers are far less likely to answer calls from out-of-town numbers—and even less likely when those calls are flagged as spam.

We were advised that this is not currently something RingCentral can accommodate. However, given that this spam labeling issue has reportedly persisted for several years, it is critical that it be addressed. We were also encouraged to vote on this topic to raise visibility with your development team.

This situation is causing immediate disruption to our operations, resulting in missed connections, reduced customer engagement, and potential revenue loss. We urgently request a resolution or a viable workaround as soon as possible.

+1 for this change

Hi Team,

We are facing a SPAM issue with one of our UK numbers, +44 (20) 8124 8585, and have been unable to find a solution so far.

Kindly assist us in resolving this issue at the earliest.

It looks like this has been an ongoing issue for Ring Central for years and they have done nothing about it. All Ring Central cares about is taking money from their clients and they do not care one bit to fix their system. It is clearly a problem that all users have, and they do not care to change it. Whenever you speak with someone on Ring Central tech support, they are very help less and never have a clear answer. This company is frustrating and do not care about our issues, as long as they make their money. Clearly

My calls out show up as SPAM, people I am trying to call hang up on me.

We've had the same number for 19 years and now our phone numbers are being flagged as spammed.

This is a critical issue for our operations. When reaching out to prospects with quotes or contacting current clients to prevent policy cancellations, our calls are being flagged as "Spam" because they don't have our number saved. As a result, they don't answer, leading to lost revenue and missed opportunities for urgent client retention

People contact us for important Mental Health care, and when we try to call them back, they don't answer because we show up as spam. If they don't check their voice messages, they don't get the help they need.

The SPAM designation is making it very difficult to reach out clients in a timely manner and is causing significant frustration for both our employees and customers alike.

This is a critical issue for our company, our calls showing as spam is unacceptable. We have many clinicians and patients that we are in contact with daily, and a lot of calls are being missed bc of this.

This is a critical issue within our system, as it does not need to show up as spam. We have many clinicians that we are in contact with daily, and a lot of calls are being missed bc of this.

Removing the “Spam Risk” label is essential because our leads won’t answer calls marked as spam. It directly hurts communication, and trust in our company.

We are a fire and security company that calls our customers when a fire, security and low temperature alarm goes off. We need it not to show potential spam because our customers will not answer the phone.

This is very critical as it negatively impacts our company's reputation when calling customers and clients.

This is a very critical aspect of choosing RingCentral as our phone system. We deal with patients and it's very important to us for the patients to feel comfortable answering our incoming calls specifically the initial call.

Please also remove the flag from the numbers that indicates they are telemarketers.

It would be great to get a feature that will automate updating/removing the "spam likely"/"spam risk" from 3rd party's database

As a member of IT we often get asked to remove a number showing as spam, but unfortunately there is not much we can do about it. Though the current recommendation is to use a third party to manage this, it would defiantly be more convent if RingCentral could do it on our behalf.

I have had constant problems with spam risk showing up on our clients phones. This is hindering our business!