Our calls keep showing up as spam to customers! We need this fixed asap as its affecting business! I need a refund and a settlement for all of the money that I have missed because of this.

Our calls keep showing up as spam to customers! We need this fixed asap as its affecting business!

We are getting labeled as SPAM with most if not all carriers! This is time sensitive and critical to resolve as quickly as possible.

Let us know if any updates

Outbound Caller ID Reputation / Spam Risk Visibility

Problem Statement:
Customers are unaware when their outbound caller IDs (especially main company numbers) are being flagged, labeled, or blocked by downstream carriers or spam protection systems until users begin reporting failed calls.

Currently, troubleshooting requires reactive carrier tracing after customer impact already occurs.

Requested Features:

Visibility into outbound CLID reputation status
Alerts when a number begins receiving elevated rejection/block rates
Carrier analytics showing repeated SIP 603/603 Decline patterns by destination carrier
Spam likelihood or attestation health indicators
Recommendations for remediation:
rotate outbound CLID
register branded calling
improve STIR/SHAKEN attestation
submit reputation remediation requests
Ability to test outbound CLID reputation across major US carriers

Business Impact:

Reduces customer frustration
Reduces support escalations
Improves outbound answer rates
Helps enterprises protect trusted long-standing business numbers
Provides proactive rather than reactive support experience

Greetings,

Let us know if there are any updates on this case.

Thank you!

Here's a quick idea, how about you add "Not in Company List" to the call screening feature, so that co-workers don't have to announce their name. And do not let the call go through without the name being recorded and/or # being pressed.

We’ve been dealing with this issue for over 6 months, and it’s seriously hurting our business. Most of our RingCentral numbers show up as “Spam Risk” or “Spam Likely,” even when we are simply calling back existing customers who already requested service from us.

Customers often ignore the calls because of the spam warning, which directly affects sales and communication. We already submitted multiple spam-removal requests, but nothing has changed.

This really needs a proper solution from RingCentral.

i just went through my number getting flagged as spam or fraud

Some of our callers have reported that our business number is appearing as “Spam” or “Spam Risk” on their caller ID, even though we are a legitimate business and have not changed our outbound calling practices. This issue is affecting call answer rates and causing confusion for clients. We are requesting assistance to review our number reputation, verify whether our outbound caller ID has been incorrectly flagged by carriers, and advise on steps to correct the spam labeling.

Our company makes calls to new potential clients daily and when our company phone numbers come in as "spam risk" it prevents those potential clients from engaging with our staff. I have been using another line, by AT&T just so when we make calls to those clients, it won't be flagged, and that is when they actually pick up, which gives us the opportunity to close. This issue is ongoing and needs to be addressed /resolved asap.

Hello,
We have been informed that one of our phone numbers is currently being labeled as “Spam Risk” on caller ID. This is a serious and urgent issue, as it is directly impacting our ability to provide customer service and connect with both prospects and existing clients.

Additionally, we operate two offices in different cities and need each location to display its respective local phone number. Customers are far less likely to answer calls from out-of-town numbers—and even less likely when those calls are flagged as spam.

We were advised that this is not currently something RingCentral can accommodate. However, given that this spam labeling issue has reportedly persisted for several years, it is critical that it be addressed. We were also encouraged to vote on this topic to raise visibility with your development team.

This situation is causing immediate disruption to our operations, resulting in missed connections, reduced customer engagement, and potential revenue loss. We urgently request a resolution or a viable workaround as soon as possible.

This issue is occurring across all numbers provided by RingCentral, and it’s having a significant operational impact on us.

This issue is occurring across all numbers provided by RingCentral, and it’s having a significant operational impact on us.

Having our number flagged as spam costs us opportunity and money. Its imperative that it shows up as our business so people respond and answer our calls

+1 for this change

Hi Team,

We are facing a SPAM issue with one of our UK numbers, +44 (20) 8124 8585, and have been unable to find a solution so far.

Kindly assist us in resolving this issue at the earliest.

It looks like this has been an ongoing issue for Ring Central for years and they have done nothing about it. All Ring Central cares about is taking money from their clients and they do not care one bit to fix their system. It is clearly a problem that all users have, and they do not care to change it. Whenever you speak with someone on Ring Central tech support, they are very help less and never have a clear answer. This company is frustrating and do not care about our issues, as long as they make their money. Clearly

My calls out show up as SPAM, people I am trying to call hang up on me.

We've had the same number for 19 years and now our phone numbers are being flagged as spammed.