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  1. Improvement with the CX queue voicemail options.

    24 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Robin commented  · 

    We'd like the voicemail itself as well as the option to automatically delete it from the system when the email is sent. This would be eliminate the useless need to log into the phone after you get an email with the voicemail.

    Robin supported this idea  · 

  2. Sync DND Status of Deskphone with Service Web and RC App

    10 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Robin commented  · 

    The phone should link across all platforms. If the phone is put on DND on any of the platforms, it should stop all calls.

    Robin supported this idea  ·