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Sync DND Status of Deskphone with Service Web and RC App

Significance:
- In order for the Administrator to know who accidentally placed themselves on DND on the deskphone, the status should be synced with the Admin Portal and the RC App. You may include this on the "Deskphone pairing" feature.

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Jorge shared this idea  ·   ·  Report…  ·  Admin →
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  • Sean commented  ·   ·  Report

    Seems obvious that this capability should have been in the system from the start.

    Someone leaves for the day and puts their physical phone on DnD, then works from home the next day with their RC app... they're borked.

  • Kenneth commented  ·   ·  Report

    This is extremely important. Our office uses DND when in appointments. It is important for the receptionist to know who cannot be reached.

  • Robin commented  ·   ·  Report

    The phone should link across all platforms. If the phone is put on DND on any of the platforms, it should stop all calls.

  • Jorge commented  ·   ·  Report

    Significance:
    - In order for the Administrator to know who accidentally placed themselves on DND on the deskphone, the status should be synced with the Admin Portal and the RC App. You may include this on the "Deskphone pairing" feature.