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1. Longest Idle Call Queue Fix

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   Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Will commented  ·  Mar 2, 2026  ·  Edit…  ·  Delete…

   I agree! The Longest Idle queue should reset only when a user answers a call from the call group queue.

   It should not reset for outbound calls or direct inbound calls. This should at least be an option.

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   Will supported this idea  ·  Mar 2, 2026