Caller visibility is crucial, and it gives the wrong impression to the customers when we aren't aware who is calling when they've already spoken to someone in the organization. Clearly the technology exists because when you transfer calls from the app you can see the caller ID. It's only when we transfer calls from the Poly phones is when we only can see the receptionist's number.
Christopher
supported this idea
·
Caller visibility is crucial, and it gives the wrong impression to the customers when we aren't aware who is calling when they've already spoken to someone in the organization. Clearly the technology exists because when you transfer calls from the app you can see the caller ID. It's only when we transfer calls from the Poly phones is when we only can see the receptionist's number.