Caller ID on transfer
Transfers - can we please have a feature implemented where end users can choose to have original caller ID displayed when transfered?
I.E:
Caller A calls the company, Employee B answers the phone and cold transfers to employee C. Employee C either answers or doesnt. By default in EX you only can have Employee B shown as the Caller ID. This isn't ideal in every environment.
We would like Caller A info to be displayed for employee C, instead of employee B's info.
Andrew
shared this idea
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Christopher
commented
Caller visibility is crucial, and it gives the wrong impression to the customers when we aren't aware who is calling when they've already spoken to someone in the organization. Clearly the technology exists because when you transfer calls from the app you can see the caller ID. It's only when we transfer calls from the Poly phones is when we only can see the receptionist's number.