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1. Longest Idle Call Queue Fix

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   Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Paul commented  ·  Aug 4, 2025  ·  Edit…  ·  Delete…

   longest-idle time almost works in reverse, where newly AVAILABLE agents become first in-line for incoming calls...better to call it "least-idle"

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   Paul supported this idea  ·  Aug 4, 2025