← RingCentral Ideas Settings and activity 1 result found Allow Group/Team SMS Sharing 26 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Under Review · 7 comments · Phone & Messaging » SMS/Text · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Raoul commented · Oct 16, 2025 · Edit… · Delete… A shared SMS inbox is a no-brainer for customer service. I'm in insurance, and we experience steady turnover. It's a lot of management to have to redirect numbers after someone leaves because they couldn't use the general line. Save Submitting... Raoul supported this idea · Oct 16, 2025
Raoul
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A shared SMS inbox is a no-brainer for customer service.
I'm in insurance, and we experience steady turnover. It's a lot of management to have to redirect numbers after someone leaves because they couldn't use the general line.