Allow Group/Team SMS Sharing
Please add the functionality to allow the system admin/authorized user assigned to a particular group be able to see SMS shared within the group.
19
votes
Jasmine
shared this idea
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Annie
commented
As per cx they wanted for the user group they have created to have each member of the group be able to manage the text messages that comes in so they can respond to it immediately specifically if one member of the group or so is not available.
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Joel
commented
I have a growing team, and it would be EXTREMELY HELPFUL if there was a central way for my whole service team to view texts to my main number. Would love an update on this.
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Michelle
commented
Heymarket and Grasshopper allows all users to see text messages coming into a company phone number.
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Eduardo
commented
Nextiva just rolled this out in Feb. 2024.... RingCentral, where you at??
