Settings and activity

4 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   650 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Jul 31, 2025

2. Call should not be detected as missed if it was answered elsewhere

   61 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Jul 31, 2025

3. Include the phone state in the data analytics for examples time spent in DND

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kevin shared this idea  ·  Jul 31, 2025

4. The capability to log the time stamp of Desk phone DND status.

   4 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kevin supported this idea  ·  Jul 31, 2025