Our goal is to play the IVR greeting once and then automatically route calls. We just switched over to Ring Central from another provider where this was the default. We are a call center for approximately 200,000 customers who are all used to having the calls automatically routed, instead of waiting for three rounds of the greeting or pressing a key. Thank you
Nick
supported this idea
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Our goal is to play the IVR greeting once and then automatically route calls. We just switched over to Ring Central from another provider where this was the default. We are a call center for approximately 200,000 customers who are all used to having the calls automatically routed, instead of waiting for three rounds of the greeting or pressing a key. Thank you