I would like to add a similar request - when setting up a call monitoring group, allow me to just point to an existing call queue. that way I don't have to maintain two separate lists of users between the call queue and the monitoring group. There should be a way for the list to be an object that can be used across various RC functions.
Patrick
supported this idea
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I would like to add a similar request - when setting up a call monitoring group, allow me to just point to an existing call queue. that way I don't have to maintain two separate lists of users between the call queue and the monitoring group. There should be a way for the list to be an object that can be used across various RC functions.