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  1. Option to display original callers name on AI transcription during transferred call.

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Darrick commented  · 

    It is important for RingCentral to make changes to the AI transcription and call summary to show who we were talking to instead of making it seem like we talked to the person who transferred the call to us, usually the receptionist. After the call is transferred, it should show the caller's name/phone number.

    Darrick supported this idea  ·