← RingCentral Ideas Settings and activity 2 results found wrap-up 20 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea New · 5 comments · Analytics & Reporting » Other · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating An error occurred while saving the comment Maverick commented · Sep 11, 2025 · Edit… · Delete… 100% agree that this is a basic contact center feature. Having the ability for agents to change from Wrap-Up to available because they have completed their task on the wrap up notes, etc is something that needs to be added into RCX Save Submitting... Maverick supported this idea · Sep 11, 2025 When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application. 25 votes Vote Vote Vote We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Vote We’ll send you updates on this idea Needs More Information · 3 comments · RingCX » Agent & supervisor experience · Delete… · Admin → How important is this to you? Not at all You must login first! Important You must login first! Critical You must login first! We're glad you're herePlease sign in to leave feedback Signed in as (Sign out) Close Close Submit Rating Maverick supported this idea · Sep 3, 2025
Maverick
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100% agree that this is a basic contact center feature. Having the ability for agents to change from Wrap-Up to available because they have completed their task on the wrap up notes, etc is something that needs to be added into RCX