Settings and activity

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1. wrap-up

   21 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Maverick commented  ·  Sep 11, 2025  ·  Edit…  ·  Delete…

   100% agree that this is a basic contact center feature. Having the ability for agents to change from Wrap-Up to available because they have completed their task on the wrap up notes, etc is something that needs to be added into RCX

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   Maverick supported this idea  ·  Sep 11, 2025

2. When a callback request is offered to the agent, the agent can reject or answer the call using the RingCX agent application.

   26 votes

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   3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSergey (Group Product Manager, RingCentral) responded

   This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.

   Maverick supported this idea  ·  Sep 3, 2025