wrap-up
After finishing an incoming call from a queue, the agent needs to have the ability to end the wrap-up time early to put themselves back in the queue.
Brian
shared this idea
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Stephen
commented
Seems like a major oversight to leave a feature like this out.. Please add as soon as possible.
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Tyler
commented
First contact center I have seen that does NOT have this feature :-(
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Hayley
commented
Wrap-up time is necessary; however it becomes inefficient when agents are unable to take the next call immediately after completing work on the previous account.
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Maverick
commented
100% agree that this is a basic contact center feature. Having the ability for agents to change from Wrap-Up to available because they have completed their task on the wrap up notes, etc is something that needs to be added into RCX
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Josh
commented
This is a basic contact feature required for most contact centers.