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  1. Audit Trail Enhancements

    269 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Genny commented  · 

    please see case number 29669893.

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    Genny commented  · 

    I am a New Ring Central User - disappointed to see what looks like the last comment made by System was Sept. 2024 - has nothing progressed in a year??

    My issue is I went to the audit trail after I went into every user (18) in my firm to update work hours and the audit trail reflects - I made changes to myself in everyone of them, instead of actually listing the user's name that I did in fact go in a make the changes to.

    I was disappointed to be told by customer service, that I should go to the IDEAS PORTAL and Vote - vs Ring Centra actually taking this issue and fixing it. Afterall, an Audit trail is there to record correct information and create the proper trail of events. Itshould be a priority not an IDEA

    Genny supported this idea  ·