We have recorded a commercial for our on-hold music that talks about our company. It is not really scalable to assign a updated on-hold audio file to each user individually. Need to be able to bulk assign a new file to all users quickly.
This issue is larger than just on-hold music though. We want to have a phone ringing sound when external folks call a RC number instead of the default "Please wait while we try to connect you". This ALSO required a setting change on all users. Pretty tough to manage when executives ask for different functionality.
Anthony
supported this idea
·
We have recorded a commercial for our on-hold music that talks about our company. It is not really scalable to assign a updated on-hold audio file to each user individually. Need to be able to bulk assign a new file to all users quickly.
This issue is larger than just on-hold music though. We want to have a phone ringing sound when external folks call a RC number instead of the default "Please wait while we try to connect you". This ALSO required a setting change on all users. Pretty tough to manage when executives ask for different functionality.