Bulk upload of Hold Music
Bulk upload of Hold Music to all users who need to use such hold music
Blesilda
shared this idea
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Adam
commented
Need to be able to have a Music on Hold Library similar to the Prompts Library for Auto Attendants.
This would allow us to upload custom music on hold files, name them accordingly, and allow the administrators and users to select by name. This should also allow the administrator to change the wave file in the library and have all the users/groups update accordingly.
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Anthony
commented
We have recorded a commercial for our on-hold music that talks about our company. It is not really scalable to assign a updated on-hold audio file to each user individually. Need to be able to bulk assign a new file to all users quickly.
This issue is larger than just on-hold music though. We want to have a phone ringing sound when external folks call a RC number instead of the default "Please wait while we try to connect you". This ALSO required a setting change on all users. Pretty tough to manage when executives ask for different functionality.
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Gina
commented
We like to keep our custom on hold messages fresh and relevant; however, without a way to bulk upload new messages, we are unable to efficiently perform this.