Settings and activity

9 results found

1. Real-Time Queue Status Visibility for Agents

   111 votes

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Steven supported this idea  ·  Apr 16, 2026

2. Feature Enhancement Request: Simultaneous Ring Support for Multiple Concurrent Calls

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Steven supported this idea  ·  Apr 16, 2026

3. Dashboard - Add Status Thresholds for State

   2 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Steven supported this idea  ·  Apr 16, 2026

4. Give the option to remove RNA

   2 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Steven supported this idea  ·  Apr 16, 2026

5. Within RingCx Analytics Real-Time Dashboard "Calls" to be spilt into Inbound Only and OutBound Only

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   2 votes

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   Planned  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Steven supported this idea  ·  Apr 16, 2026

6. RNA State Duration option

   12 votes

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   New  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Steven supported this idea  ·  Apr 15, 2026

7. Call notifications comes through laptop as well as headset

   4 votes

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   Implemented  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Steven shared this idea  ·  Feb 16, 2026

8. Push Notification

   18 votes

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   New  ·  3 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Steven supported this idea  ·  Feb 16, 2026

9. Emergency activation for individual locations rather than entire contact centre

   2 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Steven shared this idea  ·  Oct 23, 2025